You are protected by our 1 year product 1-for-1 exchange guarantee
If our product malfunction due to manufacturing defects, simply return the product with this warranty certificate within 1 year from the date of purchase and we’ll promptly exchange a new unit of the similar item.
The 1 Year Product 1-For-1 Exchange Program Guarantee (the “Service”) is offered by us, HYLA (M) Sdn. Bhd. (“HYLA”). The word “we” “us” and “our” refer to HYLA and “you” and “your” is the purchaser of this Contract and “Product” refer to “HYLA Air & Room Cleaning System - Motor Assembly Unit”. The Service provides the replacement of your Product if found the manufactured product defective during the term of one (1) year from the date of purchase. The Service must be acknowledged by you on the purchased date and is valid only for products used in Malaysia. The coverage is only applicable for mechanical, electronics and electrical manufacturing defect and is only applicable to Product purchased as new from HYLA Malaysia Official online store at www.hyla.my within Malaysia. When product failure occurs due to manufacturing defect subject to terms and conditions below, you will receive a brand new replacement product of same kind, quality and specifications from HYLA (M) Sdn. Bhd. discretions. Once your Product has been replaced under this Service, the Service will automatically terminate. HYLA 1 Year Product 1-For-1 Exchange Program is not an Insurance Policy of Guarantee; it is a Service Contract. The Contract is not a guarantee or promise relating to the nature of the material, workmanship or performance of your Product covered by the Servicer.
Terms and conditions:
Upon discovery and suspicion of Product malfunction, you are required to report to HYLA by contacting HYLA Malaysia Careline at 1300-88-4952 (HYLA) or WhatsApp us at HYLA Malaysia Official WhatsApp at +60162663372
HYLA will validate certificate coverage and pick up the Product for inspection.
Upon inspection by authorized HYLA Technical personnel and coverage confirmation by HYLA, you will receive a brand new Product in exchange of the original malfunction Product within 5 working days. The original malfunction Product automatically becomes the property of HYLA.
Product 1-For-1 Exchange Program Guarantee is considered null and void once it reached its maturity period of 1 year from the date of purchase. Hence, the product warranty will fall under standard product warranty i.e. PRODUCT & SERVICE WARRANTY - HOUSEHOLD IN MALAYSIA.
The product 1-For-1 Exchange does not cover the following:
Product replacements necessitated by accidental or intentional physical damage, burglary, theft, spilled liquids, corrosion, animal and insect infestation, misuse, abuse, or damage caused by non-authorized personnel.
Lost of parts such as handle, airflow & exhaust cover attachments packaged with the Product.
Commercial use (multi-user organizations), public rental or use for profit or communal use for multi-family housing.