Frequently Asked Questions

# FREQUENTLY ASKED QUESTIONS

If you are sensitive to dust and looking for a water filtration vacuum cleaning system for a change, you have made the right choice. We can assure you that "water separator" cleaning system is the finest and most effective eco-cleaning system design to make life easier for allergy sufferers like you.

In the video below, you'll learn how to identify a true water separator cleaning system and how water filtration method can benefit you as compared to a conventional vacuum.

We have prepared a list of frequently asked questions to help you understand even more about ‘water separator’ cleaning system especially if you are new and have not experience or seen a product demo before. We hope the answers provided are sufficient for you to determine if our cleaning system best suit your requirements and help you make a better and informed decision as cleaning is a life-long process.

The water separator cleaning system is a unique and finest cleaning system available in the market. Its method of filtration is by using water due to the fact that water is non-porous and wet dust cannot fly. The water separator technology was discovered in 1920 by John W. Newcombe and the first product to use this method of filtration is Rainbow. Due to the effectiveness of water separator technology in eliminating dust particles, many companies begin to compete by researching and improving the technology. Even after a century of discovery, most brands that are using water separator technology require maintenance where its separator requires cleaning after every use.After spending millions in research and development, HYLA achieved a technology breakthrough in 2001 with the invention of 'self-cleaning' water separator that is worldwide patented that requires no maintenance setting a benchmark in the industry and propelled it to become the finest water separator cleaning system in the market especially with the launched of our latest HYLA Defender Shield Water Separator.

Water based vacuum cleaners are commonly known as wet & dry vacuum cleaners. The method of filtration is known as a water bath filtration or bubbling system where a combination of water and conventional filters are used to filter the dust particles. As the dust particles get sucked into the system, a small amount of dust will be trapped in the water and most of it will escape and be released back to the environment. To ensure cleaner air, conventional filters(usually more than one) are normally used to filter the dust particles before the air is expelled back to the environment. So, in other words, these filters are subject to replacements as they will be clogged up due to repeated usage otherwise the performance of the vacuum will be affected and ultimately causing overheating. As for the HYLA, the method of filtration is using a patented ’water separator’ to separates the air from the water.

The HYLA Defender Shield water separator rotates at a high speed of 30,000 rotational per min(almost twice the speed of a Formula 1 car) creating a centrifugal force in the HYLA system restricting only air to pass through the water separator leaving 100% dust particles to be trapped in the water. With a geyser tube that creates a constant upward stream of water called the ‘geyser effect’, optimised filtration is achieved as the air is thoroughly washed before it passes through the water separator ensuring only cleaned, water washed air is returned into the environment. Our HYLA patented ‘water separator’ is designed as self-cleaning so it’s maintenance-free!

Water based vacuum cleaners are commonly known as wet & dry vacuum cleaners. The method of filtration is known as water bath filtration or bubbling system where a combination of water and conventional filters are used to filter the dust particles therefore long term maintenance is usually required such as replacement of filters as opposed to HYLA which is maintenance-free because of the uniqueness of the patented ‘water separator’. Read more on Question No (2).Though it may sound expensive upfront, but in the long run you’ll actually end up saving thousands of Ringgit in maintenance costs of filters replacements and etc. HYLA is a precision-made high quality cleaning system that ensures you, a trouble-free usage of over many years to come. Our customers choose the HYLA because it’s user-friendly, high quality, functional and versatile. It’s an investment for a healthier and cleaner home environment.

HYLA is an eco-friendly multi-purpose home cleaning system that uses 100% water to keep the indoor home environment clean and safe.It is commonly used for 1) Air purification 2) Sanitizing 3) Aromatizing 4) General wet & dry vacuuming 5) Removing dust mites effectively from mattresses, carpets, sofas for allergy sufferers 6) Unclogging of drains 7) Blowing & many more. Whether you are using it daily, weekly, monthly or occasionally − with the HYLA, each use is a guaranteed satisfaction because of the results you'll get to experience. It is so clean, so fresh, every time! User-friendly operation with the touch of one button and maintenance-free, this is why the HYLA has over million enthusiastic users and is the most sought after eco-cleaning system in the world.

The HYLA Electro Nozzle which is an attachment used with the HYLA to deep clean mattress is powered by a separate motor. Its rotational brush is powered driven by the motor to constantly beat and scrub to extract dust mites effectively. It is uninterruptible cleaning! No performance loss, no suction loss. In conventional vacuum, the brush is usually air driven by suction power from the motor unit itself and when the bag and filters get clogged up, the cleaning performance will be reduced tremendously. Dust mites extraction requires constant and strong beating like what we used to do beating the mattress under the sun but we no longer do due to the weight of mattress and space constraint. With the HYLA, you can now enjoy mattress cleaning more effectively and easily.

With HYLA, there’s no need to buy bag or filters replacement and a range of different cleaning appliances – HYLA does it all. HYLA users around the world experience the savings they make from just using water to clean every day. Less hassle and more effective cleaning. And they experience a new level of cleanliness at home, more healthy and safe. Many customers have also overcome allergy problems with the regular use of HYLA.

HYLA is an advanced, premium eco-friendly home cleaning system that replaces numerous other cleaning tools and delivers great value for a lifetime of use. The packages available are as follows: 1) HYLA InstaFresh Air - Instant Fresh Air Purification System @RM11,980.00. Click here to purchase.

2) HYLA Standard - For General Cleaning Lite-Weight Users @RM14,480.00. Click here to purchase.

3) HYLA Premium - For General Cleaning & Deep Cleaning @ RM15,980.00. Click here to purchase.

4) HYLA Premium Plus - For General Cleaning, Deep Cleaning & Wet Shampooing System @RM16,980.00. Click here to purchase.

HYLA and Rainbow are both competing companies that use water separator technology in its cleaning system to separates the air from the water. Water separator technology was discovered by John W. Newcombe in 1920 and the first product to use this method of filtration is Rainbow. Due to the effectiveness of water separator technology in eliminating dust particles, many companies begin to compete by researching and improving the technology. HYLA is one of the companies that have spent millions in research and development to improve the technology and currently HYLA is the only company that uses water separator that is self-cleaning in its cleaning system which is worldwide patented. Though Rainbow adopted the technology in 1920, HYLA perfected it since 1990!

Both systems are very similar in terms of applications, functions and usages. The most significant differences are;Firstly, HYLA uses only 100% water as its filter due to its unique patented water separator and geyser effect as opposed to Rainbow which requires an additional HEPA Neutralizer to filter the air(refer to Rainbow manual page 4 item no 7 https://rainbowsystem.com/uploads/manuals/R17418W-2_SRX_Owner_Manual_ENGLISH_SPANISH_CALIFORNIA.pdf). Secondly, HYLA patented water separator is ‘self-cleaning’ thus it’s maintenance-free as opposed to Rainbow where it requires cleaning and proper care and maintenance (refer to Rainbow manual page 7 item ‘clean the separator’ https://rainbowsystem.com/uploads/manuals/R17418W-2_SRX_Owner_Manual_ENGLISH_SPANISH_CALIFORNIA.pdf There are some other minor differences but the above 2 items are the most important characteristics that users have to be aware of because it affects the performance of the cleaning system due to noticeably reduced airflow as highlighted in the Rainbow manual Troubleshooting Guide page 10 (https://rainbowsystem.com/uploads/manuals/R17418W-2_SRX_Owner_Manual_ENGLISH_SPANISH_CALIFORNIA.pdf).

Basically, Rainbow has been around for over 80 years and they are the ones that first adopted the water separator technology since discovery by John W. Newcombe in 1920. Starting in 1948, the Rainbow has been marketed through direct selling and due to its early presence, they are more popular then whereas HYLA only started in 1990, so, many would have heard about the Rainbow than the HYLA due to the longer years they are in the market.

HYLA Air & Room Cleaning System does not have any mechanical filter but uses 100% water as its filter to trap dust particles. This is possible due to its patented Defender Shield Water Separator that rotates at a high speed of 30,000 rotational per min(almost twice the speed of a Formula 1 car) creating a centrifugal force in the HYLA system restricting only air to pass through the water separator leaving 100% dust particles to be trapped in the water. With a geyser tube that creates a constant upward stream of water called the ‘geyser effect’, optimised filtration is achieved as the air is thoroughly washed before it passes through the water separator ensuring only cleaned, water-washed air is returned into the environment.

HYLA is an ISO 9001 certified organization that has a reputation of serving the world markets for over 30 years. Its product is marketed in over 80 countries worldwide. HYLA spent millions in research and development of its product and before the HYLA can be marketed, it goes through many stringent tests and certification. Certification institutions such as Dr. Drexler + Dr. Fecher - Institut für Analytik und Beratung(Certificate No. 010853), ZPMed Centre For Preventive Medicine and GBBT AG. Switzerland Allergy-Friendly is some of the seal obtained by HYLA.

# RISK-FREE MONEY BACK GUARANTEE

Your online purchase of HYLA is backed by our ‘10 Days Risk-Free Money Back Guarantee’ so you can purchase at ease and if you are still not satisfied with the product, we’ll be happy to refund your money.

If you still have any further questions, please do not hesitate to reach us via HYLA WhatsApp Careline at +60162663372 or Call our HYLA Careline at 1300-88-4952.