Service & Support

 

Learn more about what’s covered under your warranty, costs for repair outside of warranty and more for your specific HYLA product.

How do I get my HYLA fixed?

If at any time you need any service for your HYLA, you should bring your equipment to our Authorized Service Centre or call to request for Pick-Up at 1300-13-HYLA.

Where is HYLA Authorized Service Centre located?

We are located at 1-13-01, M-City Ampang, Tower 1, No. 326, Jalan Ampang, 50450 Kuala Lumpur.

Click link for direction, http://bit.ly/Waze2HYLA

How much will it cost?

The cost depends on the issue and your coverage. There's no charge if the issue is covered under warranty. If your issue isn’t covered, the price depends on the type of repair. During your warranty period coverage, all labor charges which may be involved in the servicing of your HYLA equipment is free, thereafter chargeable at RM80.00 per service. RM100.00 return fee will be levied if HYLA Assist Team required for pick-up within Klang Valley (60KM radius). Above 60KM, for each KM RM1.00 will be levied, whereupon your machine will be serviced free of labor charges. You will only be billed for any change of parts and transportation where applicable.

 

How long will it take?

Upon receiving, we'll get it fixed in 5 working days.

HYLA product warranty coverage

Your HYLA Air & Room Cleaning System as serialised on the sticker affixed to the top of the machine and below of Electro Nozzle are warranted against defective material and manufacturing faults such as Electric Motor and Electrical Components & Parts, for a period of four (4) years or five (5) years whichever applicable for household use and one (1) year for commercial use from the date of first purchase. There is no warranty on the product tools & accessories.
 

Read more

 

Contact us

Contact us to get advice from an HYLA Careline support expert.  We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your HYLA serial number.

Find your product’s serial number

1. For HYLA Air & Room Cleaning System 

The serial number of your HYLA Air & Room Cleaning System is affixed on top of the cover and below the handle which starts with 39XXXXX.

2. For HYLA Electro Nozzle 

​​The serial number of your HYLA Electro Nozzle is affixed to the reverse side of the Nozzle.

Can I get a loaner HYLA?

If you bring your HYLA to our Authorized Service Centre, we'll check to see if you can use a loaner while your HYLA gets repaired. A loaner HYLA is available for most repairs that are covered under the HYLA Product Warranty. Our repair centre will return your HYLA to the Authorized Service Centre location when your repaired HYLA is ready. When you pick up your HYLA, return the loaner to us in the same condition as it was when we lent it to you.

 

Out-of-warranty service

Repairs are considered out of warranty when:

 

  • Your HYLA is over four years old (in special cases five or eight years old depending on your type of warranty you opted for when you purchased the HYLA).

  • Your HYLA has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications.

 

We might be able to fix or replace your product for an out-of-warranty fee. Your replacement HYLA parts will be new or equivalent to new in both performance and reliability. Our warranty is in addition to rights provided by consumer law.

 

My HYLA hose is clogged. How do I get it fixed?

We can help you unclog your hose for FREE if your HYLA is still under warranty. Otherwise, there will be a small fee of RM30.00. You can bring the hose to our HYLA Authorized Service Centre. If you required HYLA Assist Team for pick-up, you can call us at 1300-13-HYLA for an arrangement. An additional return fee of RM100.00 will be levied for pick-up within Klang Valley (60KM radius). Above 60KM, for each KM RM1.00 will be levied.